General Questions

Q: What is দেশী Bazar? A: দেশী Bazar is an online grocery delivery service that offers a wide range of products including fresh produce, frozen items, Chicken & Meat, Fish, Spices and more delivered direct to your front door. What we do is simple BUT work hard to shop your order that are in good condition and fresh, like you would’ve picked them yourself. We only deliver authentic and quality products. 

Q: How do I create an account on দেশী Bazar? A: To create an account, click on the “Register” button on the top right corner of our homepage, fill in your details, and follow the instructions to complete the registration process.

Q: What areas do you deliver to? A: Please see our Delivery Information page.

Ordering and Payment

Q: How do I place an order? A: Browse our products, add the desired items to your cart, and proceed to checkout. Follow the instructions to complete your order.

Q: Can I change or cancel my order once it has been placed? A: Unfortunately, once an order has been placed, you cannot make changes. However, you can cancel your order up until the order cut-off point (until Sunday 11.59pm for Monday delivery and Tuesday 11.59pm for Wednesday delivery) specified.

Q: How We Package Your Order for Delivery? A: Your order is carefully shopped and packed by our dedicated team of pickers on the day of your delivery.

Your meat and frozen orders are kept cool in transit using isothermal insulated foil bags packed in double-wall cardboard boxes. Additionally, your chilled and frozen products are packed with specially designed ice packs. The insulated cardboard box is leak-proof and sturdy, keeping the contents cool. Our ice packs are made with a water-based gel, which remains as a gel when melted, preventing the delivery from becoming wet. This ensures that the products remain at the correct temperature for up to 48 hours.

If you are unsure about anything on the label or require additional nutritional or allergen information, please contact us at deshibazar.co.uk@gmail.com.

Frozen and perishable goods will be in temperature-controlled packaging during transit where required. Please refrigerate or freeze your products upon delivery.

Q: What payment methods do you accept? A: We accept Visa, Mastercard, American Express, Maestro, Delta, and Switch. All payments are processed securely.

Delivery

Q: How much does delivery cost? A: Delivery charges vary based on your location and the total value of your order. The delivery charge will be specified at checkout. Please see our Deliver Information page for full details.

Q: Can I schedule a delivery time? A: Yes, you can select a preferred delivery slot during the checkout process.

Q: What should I do if my delivery is late or items are missing? A: If your delivery is late or items are missing, please contact our Customer Services team within 24 hours of delivery at deshibazar.co.uk@gmail.com.

Returns and Refunds

Q: What is your returns policy? A: If you are unhappy with any of your products, please contact us within 24 hours of delivery. Unfortunately, we cannot accept returns of fresh, frozen, or perishable items. Please see our Return & Refund policy page for full details.

Q: How do I get a refund for a defective item? A: Contact us at support@deshibazar.co.uk with details and photos of the defective item. We will process your refund or replacement accordingly.

Please see our Return & Refund policy page for full details.

Account and Security

Q: I forgot my password. How do I reset it? A: Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

Q: How do I update my account information? A: Log in to your account, go to the “My Account” section, and update your personal details as needed.

Q: How do you ensure my payment details are secure? A: We use encryption to protect your payment details and ensure all transactions are securely processed.

Products and Stock

Q: What should I do if a product I want is out of stock? A: If a product is out of stock, you can opt for a suitable substitute, or check back later as we regularly update our inventory.

Q: Can I request a product that is not listed on your website? A: Yes, you can contact our Customer Services team with your product request, and we will do our best to accommodate your needs.

Discounts and Promotions

Q: How do I use a discount code or Coupon? A: Enter your discount code at checkout in the designated field. Only one discount code can be used per transaction.

Q: Do you offer any loyalty programs? A: Yes, we offer a loyalty program for our regular customers. Details can be found on our website under the “Loyalty Program” section.

Customer Support

Q: How can I contact Customer Services? A: You can reach our Customer Services team via email at deshibazar.co.uk@gmail.com or by phone at +4407557993440.

Q: What are your customer service hours? A: Our Customer Services team is available Monday to Sunday from 11:00 AM to 11:00 PM.

If you have any other questions that are not covered here, please feel free to contact us. We’re here to help!