Your Satisfaction, Our Guarantee

At দেশী Bazar, we’d like you to be happy with everything you order from deshibazar.co.uk. We are committed to providing you with the highest quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward policy to ensure your peace of mind.

Eligibility Criteria

To be eligible for a return, items must meet the following criteria:
– They must be unused, undamaged, and in their original packaging.
– Items should be returned in the same condition as when you received them.
– Returns must be initiated within 7 days from the purchase date.

Damaged or Defective Items

In the unfortunate event your items arrive damaged or defective, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure your complete satisfaction. Depending on the circumstances, we may offer a replacement, exchange, or refund for the affected items.

Non-Returnable Items

While we strive to accommodate all returns, certain items are non-returnable for hygiene or safety reasons. These include but are not limited to:

– Perishable goods such as fresh produce, dairy products, and frozen items.
– Personal care and hygiene products.
– Items that have been opened or used.

Refund Process

Unfortunately, your order or individual products cannot be returned to the driver at the point of delivery. Upon receipt and inspection of your returned items, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed promptly and credited back to the original method of payment. Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card provider’s processing times.

Return Shipping

Customers are responsible for covering the shipping costs associated with returning items unless the return is due to our error or the items being damaged or defective.

Contact Us

If you have any questions or concerns about our return & refund policy, or if you need assistance with a return, please don’t hesitate to reach out to our dedicated customer service team. We’re here to help and ensure that your experience with দেশী Bazar is nothing short of exceptional.